Description

Maximus is seeking a Certification Lead to manage endtoend certification activities, including system implementation support, audits, and ongoing compliance. This role provides leadership across crossfunctional teams while driving process improvement and supporting regulatorydriven program objectives.

**This is a fully remote position. Requires 25% travel. ***

Why Join Maximus?

• Competitive Compensation - Bonus opportunities based on performance
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching
• Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP)
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions
• Tuition Reimbursement - Invest in your ongoing education and development
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs
• Professional Development Opportunities- Participate in training programs, workshops, and conferences

Essential Duties and Responsibilities:

• Oversee the Change Management process focused on Business Analytics and support the Operations group as it relates to our  shared services programs
• Manage a team of analysts and serve as the main point of contact for internal business customers
• Assist in implementing technology projects while ensuring that initiatives are met in a timely manner
• Improve, develop, maintain, and adhere to life cycle work patterns, standards, and procedures for systems development
• Support critical business strategies by monitoring the overall development, implementation, and maintenance of the customer's business application systems
• Create and maintain list of service requests, communicate status to internal and external stakeholders, supply input to Project Change Control Board, and respond to their requests for information
• Work directly with application development manager to ensure the development resources required are available to meet customer driven project timelines
• Ensure appropriate testing materials are created to ensure a successful software implementation deployment
• Assist in providing system documentation to include functional specifications, testing documents, user manuals, and training materials
• Participate in external and internal project meetings to represent Maximus in addressing the needs of the client and other project stakeholders
• Collaborate with other managers to ensure effective coordination of activities
• Establish and maintain effective relationships with clients and other external entities

 Key Responsibilities:

• Lead and oversee the project CMS certification lifecycle, including initial certification, audits, surveys, ongoing compliance, and recertification processes document management functions
• Serve as the primary point of contact for certification operations, collaborating with state staff, internal business partners, technology teams, and external stakeholders
• Develop and maintain lifecycle work patterns, standards, procedures, and documentation for certification systems and business processes
• Guide and support analysts and cross-functional resources by setting priorities, providing direction, and ensuring alignment with program objectives
• Apply business process improvement and re-engineering methodologies to certification workflows to improve efficiency, accuracy, and compliance
• Support the implementation of technology and system enhancements related to certification processes, ensuring milestones and deliverables are achieved on schedule
• Create, track, and manage certification service requests, issues, and change requests, communicating status and impacts to stakeholders as needed
• Collaborate closely with application development and operations teams to ensure appropriate resources are available to meet certification and regulatory-driven timelines
• Develop and maintain certification-related documentation, including functional specifications, procedures, testing documents, user guides, and training materials
• Participate in internal and external meetings to represent the organization in addressing certification requirements, risks, and stakeholder needs
• Establish and maintain strong working relationships with clients, regulators, vendors, and internal partners to support certification outcomes
• Collaborate with managers and functional leads to ensure alignment, effective coordination, and continuous improvement across programs and shared services

Minimum Requirements:

• Bachelor's Degree in related field.- 7-10 years of relevant professional experience required
• Equivalent combination of education and experience considered in lieu of degree

 Program Specific Requirements:

• Bachelor’s degree in a related field (or equivalent experience)
• 5–8 years of experience in certification operations, systems implementation, and process improvement
• Demonstrated experience leading or coordinating cross-functional initiatives or workstreams
• Experience supporting technology solutions, including requirements, testing, and implementation
• Strong analytical, documentation, and stakeholder communication skills

    Program Specific Preferences:

• Experience in regulated, shared services, or certification-driven environments preferred