Description

\u003cdiv data-olk-copy-source="MessageBody"\u003eThe LA Kings are where hockey, culture, and community come together. As one of the most iconic franchises in the NHL, the Kings deliver high-energy games, unforgettable moments, and a game-night experience that goes far beyond the ice.\u003c/div\u003e\n\u003cdiv\u003e\u0026nbsp;\u003c/div\u003e\n\u003cdiv\u003eOwned by AEG, the LA Kings are powered by teams who bring passion, precision, and pride to everything they do, from game-day operations and fan experiences to the work that happens behind the scenes. Every role plays a part in creating nights fans remember and a culture that represents Los Angeles.\u003c/div\u003e\n\u003cdiv\u003e\u0026nbsp;\u003c/div\u003e\n\u003cdiv\u003eIf you want to be part of a team where the work matters on and off the ice, there's a place for you here. You're part of what makes it happen.\u003c/div\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cu\u003eJob Description\u003c/u\u003e\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eThe Ticket Operations Associate will assist Ticket Operations leadership in improving day-to-day effectiveness and efficiency. Primary responsibilities include clerical, administrative, and operations support under the general guidance of Ticket Operations management. The Associate will share responsibility of maintaining strong relationships with other departments, fans, partners, venue staff, and team executives in a manner that elevates our internal and external customer service standards. The incumbent will work during regular office hours and/or event hours including evenings, weekends, and holidays\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cu\u003eEssential Functions\u003c/u\u003e\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eSupport the Ticket Operations team with daily operational and administration functions by developing proficiency in required software systems, adhering to established procedures, and maintaining accuracy in all processing.\u003c/li\u003e\n\u003cli\u003eAssist with game day operations for home games and special events to uphold high internal and external guest service standards.\u003c/li\u003e\n\u003cli\u003eContinuously identify and suggest processing efficiencies for sales, service and ticket operations.\u003c/li\u003e\n\u003cli\u003eAssist with preparation of financial reconciliation reports, chargeback disputes, and other revenue-related items.\u003c/li\u003e\n\u003cli\u003eAssist with validation of pricing/offers/events within ticketing system.\u003c/li\u003e\n\u003cli\u003eFormulate and complete special projects and tasks as assigned by management.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cu\u003eSpecific Job Knowledge, Skill and Ability\u003c/u\u003e\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eThe Ticket Operations Associate must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skill and abilities:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eProficient with Microsoft Office (Word, Excel, and Outlook); ability to learn required business systems\u003c/li\u003e\n\u003cli\u003eAbility to prioritize workload and solve problems efficiently and quickly\u003c/li\u003e\n\u003cli\u003eAbility to provide excellent customer service to all internal and external clients by representing the organization and\u0026nbsp;department professionally\u003c/li\u003e\n\u003cli\u003eAbility to multi-task in a fast-paced environment\u003c/li\u003e\n\u003cli\u003eAssertive, motivated, self-starter, autonomous, collaborative\u003c/li\u003e\n\u003cli\u003eAbility to handle highly sensitive and confidential information\u003c/li\u003e\n\u003cli\u003eAbility to access and input information using a moderately complex computer system\u003c/li\u003e\n\u003cli\u003eAvailable to work various hours including evenings/nights, weekends, and holidays\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cu\u003eQualification Standards\u003c/u\u003e\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eEducation:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eAA/AS Degree (2-year) (BA/BS Degree Preferred) in Sports Management, Business Administration, or related field.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eExperience:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e0-2 years related work experience\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003ePayscale:\u0026nbsp;\u003c/strong\u003e$19/hr\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eBonus:\u003cem\u003e\u0026nbsp;\u003c/em\u003e\u003c/strong\u003e\u003cem\u003eThis position is not eligible for a bonus under the current bonus plan requirements.\u003c/em\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eBenefits Part-time:\u0026nbsp;\u003c/strong\u003e\u003cem\u003eThis position may be eligible for benefits (ACA qualification).\u003c/em\u003e\u003c/p\u003e\n\u003cp\u003eAEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship.\u0026nbsp; AEG may require an employee to perform duties outside their normal description.\u003c/p\u003e\n\u003cp\u003eAEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. \u0026nbsp;We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cem\u003eEmployer does not offer work visa sponsorship for this position.\u003c/em\u003e\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan style="font-weight: bold;"\u003e#LI-LAKings \u003cspan class="ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak"\u003e#LI-Onsite\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e